Privacy Policy

Who is responsible

ClientFlow Pro LLC (1483 East 8th Street, Brooklyn, NY 11230, clientflowpro@gmail.com) is responsible for personal information processed through ClientFlow Pro.

What we collect

Account details (name, email, sign-in history, device and browser information); client business details (store names, documents you upload, contract terms); marketplace and supplier data you authorize us to read (orders, listings, payouts, fees, buyer shipping details needed to fulfil orders); notes you send with the Report button, including an optional picture of the screen; and messages you send us.

How we use it

To run your store operations, prepare statements and calculate your share, protect accounts and money (for example the cash-flow guard), keep records the law requires, provide support, and keep the service secure. We do not sell personal information and do not share it for cross-context behavioral advertising.

eBay and Amazon data

We access eBay data only through eBay's official interfaces (OAuth) and only with your authorization. For the Amazon buying accounts we operate for you, and only if you agree separately, we store the account's login password and its two-step authenticator setup key so the account's one dedicated browser session can sign back in when Amazon signs it out. They are encrypted with a separate key, never shown again after entry, used only for that purpose, every use is logged, and you can revoke them at any time (they are then deleted). We also read the order emails of those accounts (order, shipping, delivery, refund and return messages) to keep your orders and statements up to date. Buyer information is used only to fulfil and support that buyer's order. When a marketplace tells us an account or buyer has been deleted, we delete or anonymize the related data as the marketplace requires.

Sharing

With service providers who host or operate the service for us (subprocessors) under confidentiality and data-protection terms; with marketplaces, suppliers and carriers as needed to fulfil orders; and when the law requires. Our subprocessors are: our cloud hosting and database provider; our email and text-message delivery providers (when those messages are switched on); and an AI provider for drafting replies and listings (only when switched on). The current list, with names, is available on request at clientflowpro@gmail.com..

Retention

Account data is kept while your account is active. Financial records and statements are kept for at least seven years for tax and audit purposes. Report-button notes and screenshots are kept for 12 months. Sign-in logs are kept for 12 months. [Attorney to confirm periods.]

Your rights

Depending on where you live (including California under the CCPA/CPRA), you may ask to know, access, correct or delete your personal information, to receive a copy in a portable format, and to limit use of sensitive information. You will not be treated differently for using these rights. Use "Request my data" or "Delete my account" in the app, or email clientflowpro@gmail.com. We verify requests before acting and reply within 45 days.

Security

Encrypted connections, hashed passwords, two-step sign-in for staff, strict separation between clients, and an audit log of administrative actions.

Cookies

See our Cookie Notice. The app uses only storage that is needed to keep you signed in and remember your settings.

Text messages (SMS)

If you sign up for "ClientFlow Pro alerts & offers", we keep your mobile number, the time you agreed, the page and the exact wording you agreed to, and your IP address, to send you account alerts, order updates and promotional offers, and to honor STOP requests. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Reply STOP to any message to opt out; reply HELP for help, or email clientflowpro@gmail.com.

Children

The service is for businesses and adults. We do not knowingly collect information from children under 16.

Changes

We will show a new version in the app and ask you to accept it when the change is material.